The best Vonage alternative is Nextiva. In addition to being rated the #1 phone software in the world for businesses, Nextiva provides the best solutions for team collaboration, customer support, reliability, uptime, and cost-effectiveness. RingCentral and Grasshopper are the other podium finishes.
Do you have remote or customer support teams that just aren’t performing well with Vonage? You need an alternative VoIP phone service.
In the past 10 years, business VoIP lines in the U.S. have increased by more than a massive 700% with about 15% of SMB expected to adopt one before 2025.
By adapting a VoIP system, businesses save an average 30% to 50%, depending on a few other factors, obviously. Starting at a nominal $12/month, a strong VoIP phone service is a worthy investment to make.
Let’s take a look at the 3 best Vonage alternatives for handling customer service calls and remote teams.
What are the Best Vonage Alternatives?
- Nextiva – Best for Multi-Location & Large Businesses
- Grasshopper – Best for Small Businesses & Entrepreneurs
- RingCentral – Another Top Vonage Alternative for SMBs & Enterprise
Disclosure: This post has affiliate links that I get a commission for at no extra cost to you, but rest assured that I only feature the best resources to help grow your business – nothing less.
1. Vonage vs Nextiva
Best for Businesses with Multiple Offices
Having offices all over the country, or the world, can be pretty difficult for small businesses. That’s why Nextiva exists – none of the other business phone solutions have as strong of a management platform.
Nextiva makes it real simple to keep the system up and running no matter where you are on the globe
In addition, Nextiva is constantly evolving and listening to customer feedback which makes it the ideal solution for growing businesses – or startups, I think is what those businesses call themselves.
If you ever feel like your small business decides to level up, Nextiva has the resources right on their platform.
You do have to keep an eye on the pricing tiers with Nextiva, as some of the add-ons are difficult to understand.
As such, they can quickly drive up the bill if you’re not careful.
Also keep in mind that you need to sign a long term contract to receive the best price.
The only problem with the upgrades and extra features we mentioned above is that if you don’t get a hold of your budget, the pricing tends to catch you off guard and before you know it, you’re paying for a tier you don’t really need.
Also it’d be nice to note that, to get the best deals from Nextiva, you’ll have to commit long term. So for Nextiva’s Essential plan, it’ll be $18/month as opposed to $32/month.
That’s the difference for Contract vs Month to Month. I doubt you’ll need to refund your decision, so which deal do you think looks better?
Here’s a quick comparison of reviews on this Nextiva vs Vonage alternatives (others) to give you a glimpse at how businesses view it.
What do you think? Please rant in the comment section if you don’t feel the same way.
- Features can grow as your business grows
- Reasonable starting prices
- Easy to manage multiple locations through the dashboard
- Extremely reliable
- Pricing and contract terms can be confusing
- International calls can be pricier than with other VoIPs
- Essential: From $17.95/user/mo.
- Professional: From $21.95/user/mo.
- Enterprise: From $31.95/user/mo. (most popular)
- Ultimate: From $52.95/user/mo.
Get started with the #1 unlimited call service in the world.
2. Vonage vs Grasshopper
Best Vonage alternative for SMB & entrepreneurs
We’ve talked about Nextiva being awesome for remote collaboration and RingCentral for having an epic mobile app to come along with the package, but Grasshopper packs a different punch.
If your small business is mostly remote or OOO for one reason or another, Grasshopper might just be your saving grace.
It’s primary buff is it’s mobile app which lets you operate and manage the phone system no matter where you are. In your bed, dining room, park, gym, you name it.
Grasshopper also has the capability to use your business phone number to call and send important messages so you can keep the professional spirit everywhere you go.
In addition, Grasshopper VoIP allows you have an automated attendant that gives each of your employees their own extensions so callers can have a better UX.
So no matter who calls who, someone relevant can pick up whether it’s in an office or living room.
- Perfect for small businesses with remote employees
- Excellent mobile app design and features
- Recently underwent a price drop
- Not made for larger businesses
- Add-on costs will add up quickly if you need special features
- Solopreneur: $26 to $29 (1 user per month)
- Partnership: $44 to $49 (up to 3 users per month)
- Small Team: $80 to $89 (up to 6 users per month)
Being the perfect fit for SMBs and startups and offering a free 7-day trial (completely risk-free), Grasshopper’s phone service is hard to beat.
3. Vonage vs RingCentral
Most Reliable Phone Service for SMBs & Enterprise
Being one of the top VoIP phone services, RingCentral has a knack for providing some of the top features, reliability, and pricing in the industry.
Something no other business phone services can brag about? 99.999% uptime. Imagine not having to worry about a call not going through.
RingCentral does have a huge amount of data centers all over the world to thank for it’s nearly perfect uptime.
Not only is it’s sphere of influence worldwide, RingCentral is secure everywhere you go.
So you don’t have to worry about leaking confidential information during calls or conferences (let’s hope that info really isn’t being passed on call…).
RingCentral has plenty of features that help it reach this list, including but not limited to:
- call logging
- call forwarding
- a virtual receptionist
- awesome hold music
That’s just the general info. Here are some features that RingCentral’s video conferencing excels at providing:
- HD video
- one-click join
- 24 hour long meetings
- high end meeting analytics
What’s more, RingCentral includes a high end mobile application that allows workers to makes calls, etc. (all of RingCentral’s awesome features) without even being in the office or building.
Let’s talk about user onboarding. RingCentral’s customer service is simply at the top of it’s game.
If you have any problem, whatsoever, they’ll have a representative walk you through each and every step of installation, set up, and getting the service up and running.
Even if your business is new to this “high-tech VoIP service” stuff, they’ll hold your hand – or call.
- Outstanding reliability
- Highly-rated videoconferencing capabilities
- Good customer service during installation
- Multiple features available
- Strong mobile app
- Lowest priced tier is limited to 20 users
- Essentials: $19.99 to $29.99 (per user per month)
- Standard: $24.99 to $34.99
- Premium: $34.99 to $44.99
- Ultimate: $49.99 to $59.99
Try out RingCentral’s top-notch phone service for 15 days risk-free.
Other Notable Vonage Alternatives
The services you see below are all legitimate and effective tools for improving customer service quality, better team communication, and a better experience overall.
1. Vonage vs 8X8 (From $12/month)
Affordable Vonage Alternative for Team Collaboration
8×8’s VoIP phone service is another business phone service that takes it’s rightful place as one of the top Vonage alternatives.
It’s super easy to set up and get running. So, like Ooma, if your small business is lacking a dedicated IT personnel, 8×8 VoIP might just be the perfect plan for you.
Another thing that makes 8×8 VoIP phone service stand out among the other VoIP phones is that it’s extremely streamlined toward effective team collaboration.
So instead of you or your boss getting tons of emails about stuff that can be solved with a quick call…your employees and coworkers can simply set up calls (audio and video options) by themselves.
Also, it’d be pretty nice to note that when a call is in progress, 8×8 offers nearly limitless integrations with tools like Microsoft Office, G Suite, Salesforce, and much, much more.
- Easy to set up and use
- Simplifies the process of keeping far-flung employees connected
- Integrates with multiple popular software suites
- Seems to change pricing tiers frequently, which can be confusing
- Design of dashboard and mobile app could be better
- Express: $12 (per month per user)
- X2: $25
- X4: $45
Just $12/month for unlimited calling, texting, and video meetings. Plus, you get 30-days completely risk-free.
2. Vonage vs Ooma
Best VoIP Phone for Entrepreneurs & Freelancers
Ooma Office’s phone service gives you all you need to run a business while providing excellent customer service. It might just be the perfect substitute for dedicated IT personnel.
For small businesses, Ooma is one of the best residential VoIP services since it really gives you everything you’ll ever need.
What’s more, you don’t even need to know much to use Ooma. And it takes less than 15 minutes to get your entire business phone system up and running.
Once you get the system running, it’s all fun and games. Well, not really, but it does get a whole lot easier.
Not to mention, when you’ve got Ooma vs Vonage, Ooma Office’s customer support team has your back.
On top of that, you can also choose from a wide range of phone accessories like a base station pack, wireless bundles, and more.
While Ooma doesn’t have as many features as the other Vonage alternatives, like we’ve mentioned, it’s the best option for small businesses that really don’t need 1,000 lines – at incredibly affordable prices.
In addition, there’s no commitment required to join Ooma. Add in a free local and toll-free number for some bonus.
Here are some features (designed for enterprise) that you still get with an Ooma subscription:
- a top-notch virtual receptionist
- extension dialing
- awesome hold music
- a sleek mobile app
- a desktop app
- and more.
- Reasonable price points
- Very easy to use with everything you need to start
- Strong customer service ready to help when you need it
- Includes a virtual receptionist inside the lowest pricing tier
- Doesn’t have tons of extra features
- As your business expands, you may outgrow this service
- Base: $19.95 (per user per month)
- Pro: $24.95
What is the best alternative to Vonage?
Who are Vonage’s competitors?
Is Ooma better than Vonage?
If your business needs to be flexible in areas like pricing (especially for small businesses), Ooma trumps Vonage by a long shot.
Vonage ranks over Ooma if you have a large business and need an enterprise level solution with a full suite of features.
However, I’d say that Nextiva comes out on top of Vonage (and all other VoIP phone services) when you need a solution for large multi-location businesses.
What is the best VoIP service for home?
While our VoIP service reviews are geared toward providing the best options for businesses, the same principals of pricing, feature availability, support, etc. still apply for home VoIP.
So, our top pick for home and residential VoIP would be RingCentral for its outstanding reliability.
8×8 comes in at an extremely close second due to its incredibly affordable pricing (starting at just $12/user/month and a free 30-day trial).
What are the disadvantages of using VoIP?
When VoIP came into being, week call quality was a pretty big concern with calls dropping, voices sounding mixed up, and just an overall horrid experience.
But today in 2021, bad/slow quality, experience, and speed are a thing of the past.
So there you have it. The best Vonage alternatives for small businesses with different needs.
Let me know in the comments below if you’ve had an awesome record with one of these business VoIP phone services.